Benchmarking: Integrated Voice Response

Integrated Voice Response Benchmarking Association

The Integrated Voice Response Benchmarking Association (IVRBA) is an association of contact center professionals that compares operating performance and identify best business practices.

Performance statistics help companies determine where they stand vs. similarly situated organizations. The IVRBA will gather data in the form of group studies on behalf of participants. These studies can help participants see how their call center and IVR usage compares to others and how they compare to best practice participants.

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