Benchmarking: Integrated Voice Response

Integrated Voice Response Benchmarking Association

The Integrated Voice Response Benchmarking Association (IVRBA) is an association of contact center professionals that compares operating performance and identify best business practices.

Performance statistics help companies determine where they stand vs. similarly situated organizations. The IVRBA will gather data in the form of group studies on behalf of participants. These studies can help participants see how their call center and IVR usage compares to others and how they compare to best practice participants.

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This service is provided by The Benchmarking Network, Inc., an international resource for business process research and metrics. We lead studies with over 140,000 process leaders in over 65 countries. We provide benchmarking training and research to individual companies, professional and trade associations, and industry and process based groups. Since 1992, our over 300 benchmarking studies have spanned virtually all processes and industries to identify measures and collect data.


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